At Postee, we want you to be completely satisfied with your purchase of sports training equipment. If for any reason you are not happy with your order, our Return Policy outlines the steps to return your items.

1. Return Eligibility

You may return any item within [insert number] days of receiving your order. To be eligible for a return, items must meet the following criteria:

  • Be unused and in their original condition.
  • Be in the original packaging with all tags and labels attached.
  • Include proof of purchase (receipt or order confirmation).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at 518-326-8774 or email us at info@customluxuryclothing.com to request a return authorization.
  2. Package Your Return: Securely package the item you wish to return, including all original packaging and documentation.
  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

3. Processing Returns

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification once your return has been processed. Depending on your original payment method, refunds may take 5-10 business days to reflect in your account.

4. Exchanges

If you wish to exchange an item for a different size or color, please initiate a return as described above, and then place a new order for the desired item. Unfortunately, we cannot hold items for exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert number] days of receipt. We will provide instructions for returning the item and will replace it at no additional cost.

6. Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons. This includes items that have been opened or used. Please refer to our product descriptions for specific details on non-returnable items.

7. Contact Us

If you have any questions regarding our Return Policy, please contact us:

Thank you for choosing Postee for your sports training equipment needs. We appreciate your business and are here to ensure your shopping experience is smooth and satisfying!